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Exactly what is Emotional Intelligence? |
The term encompasses the following five characteristics and abilities:
Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them
Mood management--handling feelings so they're relevant to the current situation and you react appropriately
Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self-doubt, inertia, and impulsiveness
Empathy--recognizing feelings in others and tuning into their verbal and nonverbal cues
Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
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